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Shipping Policy

Free Shipping

SoBo Worldwide provides FREE shipping to addresses in the continental United States of America on orders over US$400.

Orders are shipped directly to the shipping address provided (we cannot/will not ship to PO boxes at this time).

Please make sure to confirm the shipping address including the following before submitting your order.

  • street number
  • correct spelling of the street address & city
  • state/province
  • zip code/postal code
  • unit, apartment or suite number

Please allow up to 48 hours for order processing.

All orders include a tracking number and insurance protection from damage, loss or theft.

We expect most orders to arrive on time however circumstances beyond our control (i.e. pandemics, natural disasters, holidays, weather, etc...) may cause shipping delays.

We do not guarantee the exact delivery date and/or time.

To correct a shipping address, report that your order has not arrived or to report that your order arrived damaged please email clientservices@soboworldwide.com.

Please note:  Shipping to select rural or remote destinations may result in extended shipping times.

Orders cannot currently be fulfilled to certain remote Canadian locations such as Yukon, Northwest Territories, and Nunavut and US locations including Alaska and Hawaii.. Service to these locations may be added in the future.

Multiple items may be shipped separately due to size or availability and may arrive at different times.

Our FREE Shipping offer is subject to change without notice.

Flat Rate Shipping  

Flat Rate Shipping applies to all Canadian and continental USA orders under US$100 and to all International orders.

Here are the prime shipping options used by SoBo Worldwide International.

US Domestic Shipping Options:

  • USPS Priority Mail:  (Delivery in 1 - 3 business days, packages are insured)
  • FedEx Ground Home Delivery: Delivery in 1 - 5 business days,  packages are insured. Customers will be reimbursed for shipping cost if product does not arrive when expected. 

Canada & International Shipping Options:

DHL Express Worldwide

  • Delivery time 3-8 business days
  • Monday to Friday shipping
  • Package insurance is based off of shipment value

USPS Priority Mail Express International

  • Delivery to most places takes 3-5 business days
  • Insurance included
  • International shipping & tracking will vary because of different postal networks.

First Class Package International Service

  • Delivery to most places takes 11-20 business days
  • Insurance included
  • International shipping & tracking will vary because of different postal networks.

**International Customers are responsible for all applicable customs duties and taxes.

Shipping charges do not include any applicable customs duties or taxes.

SoBo Worldwide International excepts no liability for Customs clearance delays or compliance issues.

If you have any questions please contact us at clientservices@soboworldwide.com.